Orlane Services

14 Day Guarantee

How to return a product purchased on www.orlane.eu?

Based on French consumer code, you have 14 days to return your product(s) from the day of delivery of your order. Product(s) must be returned in original conditions and original packaging. Made to measure products are not returnable. The process is detailed in the section Assistance in the menu Delivery and Returns.

How to return a product received as a gift?

If you want to return a product you received as a gift, please follow the process above. Note that only the credit card or Paypal of the payee will be refunded. Make sure you return a product purchased on www.orlane.eu, product(s) purchased in store are not returnable via this website.