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Orlane

Privacy policy

During the visit on www.orlane.eu or www.orlane.fr or www.orlane.it (the Website), the visitor may provide his or her personal data on the Website. The provision of such personal data is optional.

In accordance with the EU general data protection regulation 2016/679 (GDPR), you have at any time, the right to access, rectify, modify and delete your personal data by contacting: customerservice@orlaneskincare.com.

We do not share e-mail addresses with third parties except with technical service providers hosting the data of the Site. You can unsubscribe at any time from our newsletters by clicking on the unsubscribe link located in the footer of the newsletter.

The Website may place a "cookies" on your computer for the purpose of tracking and identification for your next visit. However, visitors can at any time oppose the registration of "cookies" by configuring their browser to reject cookies.

The Website shall implement security measures to ensure that your personal data is kept safe and secure. However, the Website does not control the risks associated with the Internet and draws the attention of users on the existence of potential risks in terms of confidentiality of information transmitted through internet network and disclaim all liability associated with this risk.

 

 


 

 

INFORMATION ON THE PROCESSING OF PERSONAL DATA


DATA COLLECTION SOURCES

Websites, paper forms, mobile apps or other mobile devices, social networks, cookies, wifi network services, surveys and market research carried out using automated and traditional tools.

 

HOLDER OF TREATMENT

 

ORLANE SA (“Owner” or “Company”)

12 Rond-Point des Champs-Élysées Marcel-Dassault, 75008 Paris

 

RESPONSIBLE FOR DATA PROTECTION DPO

 

 eBrand Commerce (“DPO”) 5 rue Greffulhe 75008 Paris

Téléphone: 0153302277

Email: dpo@ebrandcommerce.com

1.1 PURPOSE OF THE TREATMENT

 

1.2 LEGAL BASIS OF TREATMENT

 

1.3 PERIOD OF CONSERVATION OF PERSONAL DATA

 

1.1.1 - Contractual Purposes: use the services provided by the Orlane brand through physical points (shops) or through the website www.orlane.eu ("Site"). For example, sale of products subject to general terms and conditions and / or after-sales services; participation in prize events; registration on the website or on the mobile app, browsing the website; use of services such as the creation of the cart or the list of desires or home delivery of products purchased online; sending samples of products, gadgets or discount coupons to registered users and unregistered users; share test results with other friends; registration on the website through a connection with social networks; request for information in the "contact us" section of the Site or through instant messaging services; reviews, within the reserved area or in the dedicated sections, on tested products; any other service made available to you by the brand.

 

Execution of a contract of which you are a part.

 

For the entire duration of the contract and, after termination, for a maximum period of 10 years. In the case of judicial litigation, for the entire duration of the same, until the exhaustion of the terms of practicability of the appeals.

 

Fulfillment of obligations under regulations and applicable national and supranational legislation.

 

Need to fulfill legal obligations.

 

If necessary, to ascertain, exercise or defend the rights of the owner in court.

 

Legitimate interest

 

1.1.2 - Marketing purposes of Orlane brand: sending, with automated methods of contact (email and instant messaging) and traditional (telephone calls with operator and regular mail), advertising material, newsletters, promotional and commercial communications relating to products and / or events and / or training courses of the Orlane brand, as well as carrying out market studies and statistical analysis

 

Consent (optional and revocable at any time), provided by individuals who have completed the 16th year of age.

 

Until the revocation of consent for this purpose and / or three years after the last interaction with the brand

 

The only data relating to the purchase details will be kept for marketing and profiling purposes for 24 months from registration (terms provided by the provision of the Personal Data Protection Authority of February 24, 2005 and October 12, 2017)

 

1.1.3 - Profiling purposes: analysis of your preferences, habits, behaviors or interests in order to send you personalized commercial communications

 

Consent (optional and revocable at any time), provided by individuals who have completed the 16th year of age.

 

Until the revocation of consent for this purpose and / or three years after the last interaction with the brand

 

1.1.4 - Collection and publication of personal information, photographs, nicknames, locations on the Internet, including social networks, specialized magazines, as well as other means of communication used in relation to the activities and / or services provided.

 

Consent (optional and revocable at any time), provided by individuals who have completed the 16th year of age.

 

For the duration of the service

 

 
Once the above storage terms have expired, your personal data will be destroyed, deleted or made anonymous, consistent with the technical cancellation and backup procedures.

 

 

2.1 - CATEGORIES OF PERSONAL DATA PROCESSED FOR CONTRACTUAL AND LEGAL PURPOSES

 

Personal data, contact details, contract data (eg customer number, product number, order number), fiscal data, bank details, data on products purchased, data on products consulted and / or included in the cart and not purchased , registration data on the website, mobile app or other mobile devices, navigation data, data on required samples and tests carried out, required information, images.

 

 

2.2 - CATEGORIES OF PERSONAL DATA PROCESSED FOR MARKETING PURPOSES

 

Personal data, contact details, contract data (eg product code, total spent), data relating to purchased products, data relating to products consulted and / or included in the cart and not purchased, registration data to the website, mobile app or other mobile devices, navigation data, required sample data and tests performed. The data should refer to persons who have reached the age of 16.

 

 

2.3 - CATEGORIES OF PERSONAL DATA PROCESSED FOR PROFILE PURPOSES

 

Personal data, contractual data (eg product code, total spent), data relating to products purchased, data on products consulted and / or inserted in the cart and not purchased, registration data to the website, mobile app or other mobile devices, navigation data, data on required samples and tests carried out. The data should refer to persons who have reached the age of 16.

 

 

3 - OBLIGATORY OF DATA CONFERENCE

 

The provision of personal data referred to in point 2.1 for the purposes referred to in point 1.1.1 is mandatory. The refusal to provide the aforementioned personal data does not allow, therefore, the possibility to use the services indicated. The provision of personal data as per points 2.2 and 2.3 for the purposes referred to in points 1.1.2 and 1.1.3 is optional and subject to your consent.

 

 


4 - DATA RECIPIENTS

The data may be processed by third parties operating as autonomous holders such as, for example, authorities and supervisory and control bodies and in general subjects, public or private, entitled to request data, consultancies and / or professional firms and / or professionals, such as legal, tax and insurance companies. The data may also be processed, on behalf of the Company, by external parties designated as managers, who are given appropriate operating instructions. These subjects are essentially included, by way of example, in the following categories: companies that offer e-mail sending services; companies that offer site maintenance and development services; companies that offer support in carrying out market studies; companies that provide after-sales services and customer assistance; shipping and transport company; companies that provide postal services and other marketing activities.

 

5 - PERSONS AUTHORIZED FOR TREATMENT

 

 

Your data may be processed by employees of the Company's corporate functions appointed for the pursuit of the aforementioned purposes, who have been expressly authorized to process and who have received adequate operating instructions.

 

 

6 - YOUR RIGHTS INTERESTED IN TREATMENT - COMPLAINTS TO THE CONTROL AUTHORITY

 

 

By contacting the Company by e-mail at the custome@orlaneskincare.com and / or by contacting the DPO, you can ask the Company for access to data concerning them, their deletion, correction of inaccurate data, the integration of incomplete data, the limitation of processing in the cases provided for by art. 18 of the GDPR, as well as the opposition to the treatment in the case of legitimate interest of the Company.

 

 

Furthermore, in the event that the processing is based on consent or contract and is carried out using automated tools, you have the right to receive your personal data in a structured, commonly used and automatically readable form, as well as, if technically feasible, to transmit them to another holder without impediments.

 

 

You have the right to revoke the consent given at any time for marketing and / or profiling purposes, as well as to object to the processing of data for marketing purposes, including profiling related to direct marketing. It remains the possibility that he prefers to be contacted for the aforementioned purpose exclusively through traditional methods, to express his opposition only to the receipt of communications through automated methods.

 

 

You have the right to lodge a complaint with the competent Supervisory Authority in the Member State where you normally reside or work or of the State in which the alleged violation has occurred.