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Orlane

Shipping and Tracking

  • Where do we deliver ?

Belgium, Denmark, Finland, France, Monaco, Greece, Ireland, Italy, Luxemburg, Netherland, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom


  • What is the delivery timing ?

All orders placed before 10am Paris time on a business day will be processed the same day, otherwise the order will be processed the following business day.
Note: if an order is placed on a Friday after 10am Paris time, the order will be processed the next Monday.

In France:
- Standard delivery to  France: 3 to 5 days
- Express delivery to France: 2 to 3 days

Outside of France:
- Standard delivery outside of France: 3 to 7 days


  • What are the shipping price ?

The prices are displayed in your shopping bag based on your country of delivery and your order amount. The standard delivery is free in France for orders of 60 Euros or more.
The prices are summarized below:

France : mainland, Corsica and Monaco

 

Colissimo

5,90€

Chronopost

12,90€

Europe UPS Standard:

 

Belgium

12,90€

Denmark

14,90€

Finland

26,90€

Greece

30,90€

Ireland

14,90€

Italy

14,90€

Luxemburg

12,90€

Netherland

12,90€

Portugal

14,90€

Spain

14,90€

Sweden

26,90€

Switzerland

14,90€

United Kingdom

14,90€


  • How to track my order ?

To track your order you have to login you account with your e-mail and password. In case you have lost your password, you can click “Forgot mypassword” below the login boxes and  it will be sent to your registered e-mail.

Then you can click “My purchase history” to display all your past orders. Click on an order and you will find the tracking number with a link to see the tracking information.


 

RETURNS

We hope you will be completely satisfied with every product purchased from our website. If you wish to return all or part of your order, please fill out the form below in order to guarantee an efficient return process and refund. We accept only returns for orders placed on www.orlane.eu 

  • TO RETURN YOUR PRODUCTS :

1. Return timeline: based on French consumer code, you have 14 days to return your product(s) from the day of delivery of your order.

2. Product condition: Product(s) must be returned in original conditions and original packaging.  

3. Return Shipping: You must return products using a shipping service with tracking, and use the form below. The return shipping costs are paid by client and not refundable, we do not accept any shipment with payment by recipient. If it is proven that the product(s) had a defect or delivered with a picking error, we will refund a fixed amount for return shipment of 10€ for shipment from France, or 20€ for shipment from other countries. Any risks of return shipment prior to delivery at our warehouse are at client risk.

4. Return address: 
Crosslog - EBC – Orlane
104 rue Denis Papin
Parc activités d'Arvigny
77550 Moissy-Cramayel
Francia

5. Refund: Upon receipt of your product, we will process your return and an e-mail confirmation will be sent with details of your refund. You will be refunded within maximum 30 days. If your order was a gift, only the credit card of the payee will be refunded.


  • ASSISTANCE

We are available for any questions by e-mail at customer@orlaneskincare.com and by phone at +33 1.84.72.93.22 from Monday to Saturday from 8am to 8pm French time except French national Holidays.

Mandatory document to join to your return:

Your original shipment include a return form to fill in and return, you may also download this page and use the form below: